BetNova Privacy Policy – Our Commitment to Protecting Your Data

1 Introduction

BetNova places the highest importance on your privacy. We believe that when a user entrusts us with their personal information, it creates a relationship of trust — and maintaining that trust is our foremost responsibility.

This Privacy Policy explains in detail what information is collected when you use the BetNova platform — including the website and related services — why it is collected, how it is used, and the steps we take to protect your data.

This policy has been written in plain language for the convenience of Bangladeshi users. If any part is unclear, please contact our Help Center to get in touch.

2 What Information Is Collected

BetNova collects user data in several ways. Below is a detailed breakdown of what data is collected and under what circumstances:

We do not collect any information beyond what is listed above. Users are informed before any data is collected, and consent is obtained where required.

3 How We Use Your Data

BetNova uses the information it collects solely for the specific purposes outlined below — nothing more:

• To complete account registration and identity verification.
• To process deposits, withdrawals, and betting transactions.
• To keep your account secure and prevent fraudulent activity.
• To fulfil legal obligations related to KYC and anti-money laundering compliance.
• To assist with customer support and issue resolution.
• To send you promotional offers and bonus updates, where you have given consent.
• To analyze and improve your platform experience.

4 Data Sharing Policy

BetNova never sells your personal data. However, in certain circumstances, limited information may be shared with trusted third parties:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
• KYC Partner: With authorized verification agencies for identity verification purposes.
• Law Enforcement Agencies: Disclosure of data may be legally required under a valid court order or government directive.
• Technical Service Providers: Hosting and cybersecurity partners are bound by strict confidentiality agreements.

Your information is never shared for any reason beyond those listed above. When third-party disclosure is required, BetNova follows a strict minimum-necessary data policy.

5 Data Retention Period

BetNova does not retain user data longer than necessary. Our general policy is as follows:

• All data is retained for as long as your account remains active.
• Financial and transaction records are retained for up to 5 years after account closure — this is a legal requirement.
• KYC documents are retained in accordance with the guidelines of the relevant regulatory authority.
• Marketing data is deleted as soon as you opt out.

Once the legal retention period expires, all data is securely deleted.

6 Cookie Policy

BetNova uses cookies to keep the website running smoothly and to enhance your experience. The types of cookies we use are:

• Essential Cookies: Essential for login sessions and site security. Without these, the site cannot function properly.
• Analytics Cookies: To understand how users navigate the site, so we can improve the overall experience.
• Preference Cookies: To remember your language and display preferences.
• Security Cookies: To prevent fraud and unauthorized access.

You can adjust your browser settings to disable all cookies except essential ones, though this may limit certain features.

7 Your Rights

Under BetNova's Privacy Policy, you are entitled to the following rights:

• Right to Know: You can find out what data BetNova holds about you and how it is being used.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of any data that is not subject to legal retention requirements.
• Right to Opt Out: You can opt out of marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a specified format.

To exercise these rights, Help Center Contact us or email us at support@betnova.app.

8 Children's Privacy

BetNova's services are intended solely for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If a minor has registered by mistake and this comes to our attention — or is reported to us — we will immediately close the account and delete all associated data. Parents or guardians who become aware of such a situation are encouraged to contact us at support@betnova.app.

9 Security Measures

BetNova has implemented industry-leading technical and organizational security measures:

• 256-bit SSL/TLS encryption on all communications.
• Firewall and intrusion detection systems are active on our servers.
• Two-Factor Authentication (2FA) is available.
• Regular security audits and penetration tests are conducted.
• Data backups are stored using encrypted methods.
• Internal staff access to data is restricted to a strict need-to-know basis.

That said, no internet security can ever be fully guaranteed. We strongly recommend using a strong password and keeping your account credentials confidential.

10 Privacy Policy Updates

BetNova reserves the right to update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, you will be notified via your registered email or a platform notification. Continued use of the service after any changes constitutes your acceptance of the updated policy.

11 Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy:

• Email: support@betnova.app
• Live Chat: Log in to the platform and reach us via 24/7 support
• Help Center: Help Center Page View

Privacy-related requests are typically responded to within 72 hours. If a matter requires more time, you will be notified accordingly.